Back to ChaosBench

Frequently Asked Questions

If something's not covered here, tell us and we'll add it.

What is ChaosBench?

A practice tool for system design interviews. Instead of a static checklist, you go through a full interview loop: ask clarifying questions before you're given any constraints, build an architecture on a real canvas, survive a live incident mid-build, then defend your specific tradeoffs to an AI "Staff Engineer" before getting a score.

What's the difference between Story Mode and the main simulator?

Story Mode is a ~3-minute narrative quiz — no drag-and-drop, you tap through a crisis and the architecture builds itself as you make correct calls. It's the fastest way to see what the product does. The main simulator (from the Dashboard) is the full loop: you place and connect every component yourself, and the AI grades the actual design you built, not a multiple-choice trail through one.

How does grading actually work — can I trust the score?

Scores come from an AI model reviewing your specific architecture graph against the scenario's stated and hidden constraints, then cross-examining your tradeoffs before scoring anything. It's a genuinely useful practice signal, not a certified evaluation — treat it the way you'd treat feedback from a knowledgeable friend doing a mock interview, not an official verdict on your engineering ability.

What do the Mid-Level / Senior / Principal tiers change?

How strictly you're graded, not just how hard the scenario is. Mid-Level rewards a working design that satisfies the stated constraints. Senior additionally expects explicit reasoning about tradeoffs and failure domains. Principal holds the design to organizational and cost-aware judgment — multi-region thinking, operating cost tradeoffs, blast-radius containment — not just whether the constraints are technically satisfied.

What's Explain Mode?

A toggle (the graduation-cap icon in the canvas header) for anyone newer to system design. Turn it on and the AI defines jargon inline the first time it uses it — the questions and critique stay exactly as rigorous, just in plainer language. Every component in the sidebar also has a hover/tap explainer regardless of this setting.

What do I get on Free vs. Pro?

Free includes the full interview loop — clarify, architect, defend — with 2 sessions a month, Mid & Senior scenarios, and Story Mode. Pro adds Principal-tier scenarios, Chaos Roulette, and 30 sessions a month. See the pricing section for current details.

Can I cancel, or get a refund?

Yes — cancel anytime from your Profile page; you keep Pro access through the period you've already paid for. A Season Pass has nothing to cancel (it's a single charge with no recurring billing), but the same page tells you when it expires. Full details, including what counts as a billing error we'll refund, are in the Refund & Cancellation Policy — or email support@chaosbench.com directly for a billing issue.

Is my architecture data private?

You own what you submit. We process it (including sending it to our AI providers) solely to run the evaluation, and may use anonymized, aggregate data to improve the product — never your individual designs shared as-is. Full details in the Terms of Service.

Can I retry a scenario?

Yes — start a new session on the same scenario type anytime, subject to your plan's monthly session count. Each attempt is graded independently.

Found a bug or have an idea?

We'd genuinely like to hear it — send it here. Concrete reports (what you did, what you expected, what happened instead) are the most useful kind.